Frequently Asked Questions

Please use the links below to view answers to some of the more commonly asked questions. If you do not find your answer on this page, please contact us.

Do you offer service contracts?

Yes. As with any machinery, regular servicing and preventative maintenance will minimise down time and extend the life of the machine. We will be happy to set up a service contract to ensure that your machinery is kept in top condition. Customers with service contracts also benefit from reduced service rates and priority callouts.

What happens if my machine breaks down?

Although extremely reliable, of course machines do suffer breakdowns, particularly after many years of operation. In this event call us and we will be happy to help you as far as possible over the phone, or if you would prefer, arrange for one of our service engineers to visit you. We keep comprehensive stocks of spare parts at our factory and these can be despatched via an overnight carrier.

Do you offer a warranty?

Yes. All our machines and systems sold in the UK come with a full 12 months parts and labour warranty. This does not however cover any wear parts which might reasonably be expected to be replaced within the 12 month period. Where wear parts exist we will be happy to supply a recommended parts list to ensure that you do not experience down time.

Can I connect your machines to my existing equipment?

Yes. We have over 20 years experience of connecting our machines to other manufacturers equipment so this does not present a problem. Our in house electrical and software department can even design a custom interface system if necessary.

Can the machine settings be saved?

Yes. All our machines save the control system settings so that when the machine is used again it do not require resetting. In addition, settings for a particular product can be saved and recalled later when the product is run again.
The machines control systems can normally save 500 sets of settings as standard with greater quantities available as an option.

Are the machines easy to use?

Yes. The operator will need a certain amount of training to understand how to set the machine up for different products, particularly on the weighing and weighcounting machines, but a few hours instruction and guidance is always sufficient.

How much power do your machines use?

The majority of our machines can be plugged into a standard 13 Amp single phase socket and require no special power supplies. There are a few exceptions such as the Lift & Tip Units which require a 3 phase supply but we will of course advise you of any such requirements.
Most of our machines also require a compressed air supply although some of the smaller weighing and counting machines do not. If no air supply is available at your premises we will be happy to supply a suitable compressor or advise you on obtaining one.

How accurate are the machines?

Again this varies depending on the machine used. When weighing, we have machines accurate to 0.1 grams. However, a machine capable of weighing 30 Kg will be accurate to 5 grams for instance. The optical counting machines can achieve near 100% accuracy but this depends on the flow characteristics or the product and the absence or presence of swarf or other contamination.

How fast do the machines work?

This varies enormously depending on the type and quantity of parts being packed. For example, a counting machine counting 2 parts may output 50 discharges per minute whereas a bulk weighing machine weighing 25 Kg packs of nails may output 6 discharges per minute. Please contact us for details of likely output speeds for your product and if necessary we will be happy to carry out trials. If the output speed of a single machine is not sufficient 2 or more machines can be connected together and our ‘twin head’ machines have twice the output of the standard machines.
The bagmaking machines can make bags at up to 30 per minute but this depends on the size of bag and type of material being used. The carton presentation systems can also achieve similar outputs depending on the system used.

How do the machines work?

Well, it depends on which machine. We suggest that you look at the appropriate Product Information page which will give more details.

What type of components can your machines handle?

We handle almost any hardware component imaginable. These includes nuts, bolts, screws, washers, plastic mouldings, plumbing parts, paperclips, electronic components, rivets, cable ferrules, tile spacers etc. We have also supplied many systems for packing medical components. In fact – you name it – we can probably help. However, some parts can cause special problems so we will always carry out trials to assess our machines suitability. We can often modify our machines to suit the product.
We do not however handle unwrapped food products, powders or liquids. We specialise in hardware and our machines are specifically designed for this.

So – What do your machines do?

We supply machinery to help with the packaging of a wide range of parts. These include machines for counting or weighing components into preset batch quantities, for putting components into a container, typically a bag or box and labelling or printing onto the container.
In addition we make machinery for delivering parts to the weighing or counting machine including bulk hoppers and lifting machines as well as machinery to deliver empty packs to be filled and remove the filled packs, such as conveyor systems and elevators.